Privacy Policy

This website, "IndyPlumbingPros.com", is owned by Elyvate Leads, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by this website, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Indy Plumbing Pros website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

PRIVACY POLICY

Effective Date: January 1, 2026

This Privacy Policy describes how Elyvate Leads(“we,” “us,” or “our”) collects, uses, and protects personal information provided by users of this website.

1. Information We Collect

We may collect personal information including, but not limited to:

• Name

• Phone number

• Email address

• ZIP code or service location

• Description of plumbing issues or service requests

• Call recordings (where permitted by law)

2. How We Use Information

We use collected information to:

• Connect users with local plumbing professionals

• Respond to service inquiries

• Route and manage service requests

• Improve Website performance and lead quality

• Monitor and prevent fraud or misuse

3. Sharing of Information

Personal information may be shared with:

• Independent plumbing professionals responding to your request

• Third-party service providers that assist with call tracking, analytics, hosting, or website operations

We do not sell personal information to unrelated third parties.

4. Call Recording Disclosure

Phone calls to or from this website may be recorded for quality assurance, training, dispute resolution, and lead verification purposes. By contacting us or submitting your information, you consent to call recording where permitted by applicable law.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and usage patterns

• Improve user experience

• Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Your Rights and Choices

You may request:

• Access to personal information we hold about you

• Correction of inaccurate personal information

• Deletion of your personal information, subject to legal and operational requirements

Requests may be submitted using the contact information provided below.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights include the right to:

• Request disclosure of the categories and specific pieces of personal information we collect

• Request deletion of your personal information, subject to certain legal exceptions

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information, if applicable

IndyPlumbingPros.com(Elyvate Leads) does not sell personal information in exchange for monetary consideration. Personal information is shared only for legitimate business purposes, including connecting users with independent plumbing professionals and operating this Website.

To exercise your California privacy rights, please contact us using the information below. We will respond to verified requests in accordance with applicable law.

10. Children’s Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:info@elyvateleads.com